Ordering & Shipping:
- How long will it take for my order to ship?
*Drop down text: All orders ship from our Texas facility, Monday through Friday, based on the shipping option you select at checkout. Learn more about our shipping policy here.
- How do I track my order?
*Drop down text: You'll receive a tracking email after your package is picked up, and any delivery questions or concerns should be directed to the carrier. Learn more about tracking your order here.
- Can I change or cancel my order after it's been placed?
*Drop down text: We can help change or cancel your order before it ships, but after that, cancellations become returns and changes become exchanges. Learn more about changes and cancellations here.
- Can you ship to a P.O. Box?
*Drop down text: UPS doesn't deliver to PO Boxes, so use a non-PO Box address or expect USPS to complete delivery via UPS SurePost. Learn more about P.O Box shipping here.
- What address do I use to ship a firearm?
*Drop down text:Firearm orders may delay next-day shipping due to FFL transfers; ship firearms to your FFL holder and other items to your personal address. Learn more about our shipping firearms here.
- How much are shipping costs?
*Drop down text: Shipping costs are calculated at checkout, based on your cart and carrier choice. Learn more about shipping costs here.
- Can I use a sales tax exemption, coupon code, or gift card on my order?
*Drop down text: Yes, you can use a coupon code or gift card on your order. If you're in Texas, you'll be charged sales tax. You can enter your code or gift card information during checkout before submitting payment. For more info, click here.
- When will my credit card be charged?
*Drop down text: Your credit card will be charged immediately upon submitting your Order. Learn more here.
- What happens if my order is lost or undeliverable?
*Drop down text: Packages are shipped without signature required. While we strive to ensure safe delivery, we cannot be held responsible for lost or misdelivered packages. If your order encounters issues, our dedicated customer service team is ready to assist you. Learn more about lost and undeliverable orders here.
- What happens if my order is missing parts or arrives damaged?
*Drop down text: Keep all packaging and contact us immediately. We'll resolve the problem promptly to ensure your satisfaction. Learn more here.
Inventory:
- How can I check if a product is currently in stock?
*Drop down text: Most product pages will display the current inventory status. Learn more from here.
- Can I sign up to be notified when a product is back in stock?
*Drop down text: You'll find a "Notify Me" option located near the "Add to Cart" button. Simply enter your email address in the designated field and click "Notify Me. Learn more about inventory here.
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Returns & Exchanges:
- What is your return and exchange policy?
*Drop down text: If you are not completely satisfied with your purchase, we will be happy to assist you with a change, cancellation, return or exchange.Learn more about our return and exchange policy here.
- Are there any exclusions to the return and exchange policy?
*Drop down text: Improper use, modifications, cosmetic changes, normal wear and tear, firearms, custom builds, blemished or as-is items void our 30-day return policy.
Warranty
- What is your warranty policy?
*Drop down text: AR15Parts.com offers a 1-year warranty on products with defects in materials or workmanship, limited to the original purchaser, requiring pre-authorization and an RMA number, with the responsible party covering shipping costs. Learn more about our warranty policy here.
- Are there any exclusions to the warranty policy?
*Drop down text: Our 30-day return policy excludes items with improper use, modifications, cosmetic changes, normal wear and tear, firearms, custom builds, or those sold as blemished or as-is.
Dealer & FFL Transfer
- Do you offer dealer sales accounts?
*Drop down text: Eligible businesses in the firearms or sporting goods industry can apply to become a Dealer Sales Partner by emailing required information to [email protected], but C&R licensees are not accepted. Learn more about Dealer sales accounts here.
- What is your FFL transfer policy?
*Drop down text: Firearms are shipped to a licensed dealer for transfer to the buyer, who is responsible for all fees and legal compliance, with failed transfers resulting in a partial refund. Read more about our FFL transfer policy.
Operating Hours
- What are your regular business hours?
*Drop down text: Monday – Friday, 8:00 AM to 4:00 PM Central Standard Time.
- Do you have modified business hours for holidays?
*Drop down text: If you place an order on a Holiday, we will begin processing your order on the next business day. Learn more about our operations during holidays here.